Greenergy reliability indicators - February 2010
| |
Haulage performance
As we continue to grow our business we have expanded the number of hauliers whom we contract with to deliver on our behalf. We are now reporting on the performance of all hauliers, rather than just our principal haulier, as the volume of deliveries they make is now significant. Thus the number of deliveries covered in this month’s report is nearly 50% higher than six months ago.
After the adverse weather conditions in January our haulage performance returned to more acceptable levels this month. 30 deliveries were re-arranged over the month due to vehicle-related issues (23 delayed deliveries), driver-related issues (5, of which 3 were compassionate leave) and weather (1). One delivery was turned away by the customer. Having investigated the high number of vehicle-related issues our haulier is replacing a number of the older vehicles in order to improve the fleet’s reliability.
We maintained regular contact with our customers to prioritise deliveries in all the above cases, splitting loads where necessary, and no customers stocked out over the month. |
|
|
| |
Percentage of accurate invoices
During February we achieved 99.4% invoice accuracy – back above our target of minimum 99% accuracy/ maximum 1% credit notes.
A record 11502 invoices were raised during February, more than double the number of invoices issued in December (5000 invoices). 74 credit notes were raised during the month; 51 resulted from human error when raising the invoice, with 23 occurring as a result of incorrect base data in our systems. |
|
 |
| |
Product availability
We had all grades of petrol and diesel available in tank at all times during February, but problems at terminals affected the ability of customers to lift product.
The Vopak Thames terminal was forced to close on 17 February for 42 minutes due to IT issues and again on 19 February for 90 minutes when a broken-down vehicle blocked the terminal entrance. In addition Nustar's Eastham was closed for 45 minutes on 8 February, also due to IT issues.
There was 100% availability at our own terminal in Plymouth and at Nustar's Clydebank terminal. |
|
 |
|
